Since all sales are “Made-to-Order”, so no return and refund are accepted, except for the situations below.
Lost & Damaged Packages
We strive to provide each customer with worry-free shipment. However, in some circumstances that are beyond our control, we are not liable for the lost and damaged packages during the transportation, or delay due to serious weather condition, strike, natural disasters, carrier’s negligence, etc. Should you experience such situation, please contact us immediately. We will work with carrier to solve these problems as quickly as possible.
Should the package(s) is/are lost during transportation, please contact us immediately. We will track the package(s) with the carrier upon receiving your request. Once the package(s) is/are confirmed being lost, we will send you replacement.
Should you find the package damaged upon receiving, please report to the driver of the carrier as well as take a picture of the damaged packages, which would be requested for damage claim by carrier.
Please contact us immediately and provide any evidence of the damages such as images, or written report from the driver if there is any.
We will place the claim to the carrier on behalf of you. Once the carrier approves the reimbursement, we can send you the replacement, credit your account, or refund you as you wish.
If you wish to receive the replacement sooner than the reimbursement from the carrier, or the package(s) is/are confirmed lost is received, the order policies will be applied. The reimbursement of the lost and damaged package(s) will be refund to your account when it is received from carrier.
We strive to provide each customer with defect-free gowns. In some cases, should there be any manufacturing defects, please take pictures of the defects and e-mail to us within 7 days from the day the shipment is received.
We will send you a RMA (Return Merchandise Authorization) number and the return instructions. Each return piece must be in its original seal, label, tags, and packing.
Once the return item(s) is/are received and inspected for manufacturing defects, we will replace the items, or credit your accounts for your future purchases.
If the return is received without RMA number, and if the returned item(s) is/are found being worn, and fraudulently claimed for defects, we reserve the right to refuse the package and refuse the full amount reimbursement. You are responsible for any fees involved with the return. A restocking fee of 25% of the item price or US$150 whichever is greater will be deducted from the reimbursement.
RMA Requesting Procedures and Requirements
To get an RMA number, please follow the instructions for a smooth return process.
- Returns due to manufacturer's defect or damage must be e-mailed along with the pictures which show the defective areas in a clear manner. WE DO NOT ACCEPT PHONE CALL REQUESTS.
- Please include the invoice number, item numbers, quantities, as well as a clear description of the defects in your e-mail. Without complete and accurate information, your request may result in delay. We will reply to you within 2 to 3 business days via e-mail. Should you do not get a reply within 5 business days, please contact us.
- The return package shall be received within 14 days from the date that the RMA number is issued. Or we reserve the right to refuse the package. Please assure the package is packed well and trackable. We are not responsible for its loss during the return transition.